Spectrum Mission Statement
On behalf of its stakeholders, Spectrum will:
• Meet customer expectations
• Be an innovative market leader in its chosen markets
• Be an ethical and community minded corporate citizen
• Provide customers with superior value through the delivery of high quality products and services
                                                           

Spectrum Vision Statement
Spectrum will continue to be a provider of innovative, quality products and services that represent preferred solutions to customer needs.  This innovative environment will be driven by cooperative partnerships with our customers.
                                                           

Terms and Conditions
Section 1: Order and Payment Terms
1.1 Prices
Unless otherwise stated all prices are F.O.B. shipping point. Prices are adjusted periodically. Pricing is subject to change without notice. It is the responsibility of the customer to confirm pricing before submitting an order.

1.2 Payment Terms
For established credit accounts terms are net 30 days from date of invoice. For account review or to apply for an established credit account contact our Customer Service Help Line at 1-800-235-1262. Additional payment options include prepayment or credit card payment by MasterCard or Visa.   

1.3 Minimum Orders
There is no minimum order level. Orders of all sizes are accepted and appreciated.

1.4 Past Due Accounts
All past due accounts (unpaid after 30 days) will be billed a service charge of 1.5% per month or 18% annually on the unpaid delinquent balance until the account is paid in full. Invoices unpaid after 30 days will cause pending orders to be held and delayed. It is recommended that all accounts are kept current to prevent order shipment delays.

1.5 Drop Shipments
Orders requesting shipment to multiple delivery addresses (drop shipments) are available. However a processing charge of $10 per additional delivery address will be applied.

1.6 Warehousing Charges
Orders requesting a warehousing period will be reviewed individually for consideration. All orders approved for warehousing are subject to a warehousing charge. Warehousing charge can vary based on the size of the packaged product. For more information or to inquire about warehousing capabilities and charges contact Spectrum’s Customer Service Help Line at 1-800-235-1262.  

Section 2: Freight Responsibilities
2.1 Freight Quotations
Spectrum prepares a “freight quotation” for all orders shipped. The freight quotation is an estimate only and actual freight costs will be billed. The freight quotation is not intended to be used as the final amount that will be billed for freight. Unfortunately due to the length of time required to receive a purchase order from a customer, manufacturing lead-times, and volatility of fuel surcharges these amounts can vary from the time of the quote to the time of the shipment. As a result the actual amount invoiced to Spectrum by the freight carrier will be the amount billed to the customer.

2.2 F.O.B. Shipping Point
Items are shipped Freight on Board (F.O.B.) shipping point, from our warehouse in Chippewa Falls, WI 54729. Under F.O.B. shipping point title of freight is transferred to the customer once it leaves Spectrum’s facilities.

2.3 Customer Receiving Responsibilities
It is the responsibility of each customer to carefully inspect all shipments before receiving and signing for them. Any variances from the official packing slip must be noted on the freight bill. No customer should sign the freight bill until all items are accounted for and in good condition.

2.4 Shortages
When an order is inspected and the number of cartons is fewer than those listed on packing list and/or freight bill the customer must note it clearly on the freight bill. If a freight bill is signed for as received in full the customer is responsible for any shortages. When this is the case we will honor the same pricing as on the original order.

2.5 Freight Damage
When an order is inspected and there is obvious freight damage the customer must note it clearly on the freight bill. If a freight bill is signed for as received in good condition the customer is responsible for any damages unless concealed damage is present. To protect yourself and your shipment do not sign the freight bill unless the damage is clearly noted. Disposition of the damaged items may be up to the delivery carrier so do not destroy the item or the items packaging materials unless directed to do so by the delivery carrier or Spectrum.

2.6 Concealed Freight Damage
If you sign for and accept a shipment it is the customers’ responsibility to open and inspect immediately. Occasionally products can be damaged in shipment even though the shipping cartons appear to be in good condition. Be sure to note any irregularities to the cartons on the freight bill. If there is concealed freight damage found after the delivery carrier has left, it must be reported within 15 days of the shipment being picked up at Spectrum. After 15 days no claims may be filed and all replacements will be sent at the customers’ expense.  

2.7 Freight Claims
If shortages, obvious freight damage, or concealed freight damage are present they must be reported on the freight bill. If concealed damage is found it must be reported to the delivery carrier within 15 days of the shipment being picked up at Spectrum. After 15 days no claims may be filed and all replacements will be sent at the customers’ expense. Be certain to retain the packaging and the product for a claim to be reviewed. It is the responsibility of the customer to contact the delivery carrier and complete all necessary paperwork to file the claim. We will assist our customers in any way we can to help settle a freight claim.

2.8 General
If the above instructions are not complied with Spectrum will not be able to assist you with your claim against the delivery carrier and it will be necessary to bill you for the replacements. Spectrum is unable to assume liability for any discrepancy not reported within 15 days of date of delivery. Please contact our Customer Service Help Line at 1-800-235-1262 for assistance.

WE WILL MAKE IT RIGHT FOR YOU!
Section 3: Warranty Statement
We guarantee all Spectrum products to be free of all defects in materials and workmanship, for the original owner, for a period of ten years. Any item deemed
defective by Spectrum or the original manufacturer, under normal use conditions, will be repaired or replaced at Spectrum’s discretion. This warranty applies to
all products manufactured and distributed by Spectrum except the products listed below.

Spectrum is committed to provide complete customer satisfaction. Each of our products are manufactured from the best materials available and each product is stringently monitored throughout the production process through our P.A.C.E. program (Product Assurance to meet Customer Expectations).  

Our Customer Service Help Line 1-800-235-1262 is ready to provide immediate attention to any questions, comments or concerns. We are
available to answer your calls Monday through Friday from 7 am to 5 pm CST. In addition your product comments or concerns are welcome
via e-mail at: spectrum@spectrumfurniture.com.

Items that have a varying warranty include, but are not limited to, the following:
• Adjustable Crank/Electric Desk Legs
   - 1 Year
• Flat Panel Desk Gas Cylinders
   - 1 Year
• Adjustable Height Chair Parts – including frames,
gas cylinders, wood and plastic parts, and control handles
   - 7 Years
• Adjustable Height Chair Parts Casters
   - 2 Years
• Adjustable Height Chair Upholstery
      * In-Stock Upholstery - 2 Years
      * Graded-In Fabrics and C.O.M - No Warranty
• Height Adjustable Columns and Lifts
   - 1 Year
• General Use Casters                
   - 1 Year

The warranty, as stated above, is effective as of 09/01/2007

Section 4: Return Policy
4.1 Acceptable Returns
All sales are intended to be final. In special situations returns may be considered. All returns must be pre-authorized by Spectrum. Returned items are required to be in saleable condition. Return of products may be subject to restocking fees. Final credit amount to be determined after the returned product has been received and inspected by Spectrum. All credits will be given on customer account for application against future orders.

4.2 Return Authorization
To obtain a pre-authorization for a return contact our Customer Service Help Line at 1-800-235-1262. Be prepared to provide the following information:
• Customer Account Number
• Order Number
• Shipment Date
• Product Number
• Reason For Return
If the request to return a product is approved you will be issued a “Return Authorization Number”. The customer must place this “Return Authorization Number” on the outside of all packages being returned. All returns must be in original packaging.  

4.3 Return Freight
Return freight charges are the responsibility of the customer. All return freight must be shipped prepaid. No returns will be accepted if sent freight collect or
cash-on-delivery.

4.4 Restocking Fees
When product is returned it may be necessary to apply restocking fees to the return claim. Restocking fees are determined by Spectrum performing a thorough inspection of the returned item(s). All items must be returned in saleable condition. If there is damage that needs repair, parts that need to be replaced, or
repackaging required restocking fees will be determined by the amount of labor and material required. The restocking fee will be deducted from the return credit or billed separately.  

4.5 Return of Modified and Custom Orders
All sales of modified or custom orders are considered final. No return of modified or custom orders will be considered unless items are deemed defective
by Spectrum.             

4.6 General
For questions or assistance with a potential return please contact Spectrum’s Customer Service Help Line at 1-800-235-1262

Section 5: Force Majeure
5.1 Force Majeure
Spectrum Industries, Inc. shall not be liable for delays in performance due to extraordinary events or circumstance beyond its control, such as war, strike, riot, crime, embargo, fuel or energy shortage, act of government authority, or act of God (Flood, Earthquake, Volcano, Fire, etc...). Additionally when delays in transportation, supplier failures, labor shortages, or any other cause beyond Spectrum Industries, Inc.’s reasonable control arise Spectrum shall not be held liable. When situations like the above mentioned arise Spectrum Industries Inc. reserves the right to extend the date of delivery for an appropriate amount of time or to cancel the customer purchase order. In the event that the above events occur Spectrum will attempt to work closely with the customer in an effort to build awareness and update dates of delivery.