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1.2 Payment Terms
The method of payment is required prior to placing an order. Acceptable methods of payment include cash, check, or credit card (MasterCard or Visa only). Credit card orders must be approved prior to the acceptance of an order. Credit card orders will be processed for payment at the time of shipment for standard product orders and at the time of order for customized product orders.

For accounts with an established line of credit, cash terms are net 30 days from date of invoice. Acceptable payment methods for orders placed against the line of credit include cash and check only. Line of credit balances cannot be paid using a credit card after submitting and receiving an order. For account review or to apply for a line of credit contact our Customer Service Help Line at 1-800-235-1262.

1.3 Minimum Orders
There is no minimum order level. Orders of all sizes are accepted and appreciated.

1.4 Past Due Accounts
All past due accounts (unpaid after 30 days) will be billed a service charge of 1.5% per month or 18% annually on the unpaid delinquent balance until the account is paid in full. Invoices unpaid after 30 days will cause pending orders to be held and delayed. It is recommended that all accounts are kept current to prevent order shipment delays.

1.5 Drop Shipments
Orders requesting shipment to multiple delivery addresses (drop shipments) are available. However a processing charge of $10 per additional delivery address will be applied.

1.6 Warehousing Charges
Orders requesting a warehousing period will be reviewed individually for consideration. All orders approved for warehousing are subject to a warehousing charge. Warehousing charge can vary based on the size of the packaged product. For more information or to inquire about warehousing capabilities and charges contact Spectrum’s Customer Service Help Line at 1-800-235-1262.

1.7 Standard Product Order Lead-Times
Spectrum strives to achieve 100% on-time delivery. With the large variety of products manufactured and sold by Spectrum many of them have different lead-times. We have broken our product lines into three categories: stocked, assemble-to-order, and made-to-order. The lead times below include transportation time within the United States. Extreme customer or seasonal demand may impact these lead-times.

• Stocked Products: 3 Weeks
• Assemble-to-Order Products: 4 Weeks
• Made-to-Order Products: 6 Weeks

1.8 Modified or Custom Product Order Lead-Times
Spectrum believes there is value in creating unique solutions for our customer’s unique needs. Many times there are special materials that need to be ordered, designs created, machines programmed, and finally the manufacturing of the items. As such there is a need to quote different lead-times.

Due to the custom nature of these products all adjustments or specifications are included on a “Customer Approval Sheet”. The lead-times below are in effect at the point the signed “Customer Approval Sheet” is received by Spectrum. Orders received without a signed “Customer Approval Sheet” will not be processed until it is received.

• Modified Products: 6-8 Weeks
• Custom Products: 10-12 Weeks

2.2 Freight Quotations for International Shipments
Upon request Spectrum will prepare a freight quotation for international shipments. All international freight quotations are estimates only. All costs incurred in the delivery of international shipments will be the responsibility of the customer and will be added to the invoice accordingly.

Unless detailed otherwise, international freight quotations may not include duties, taxes, broker service costs, harbor and maintenance fees, terminal or port handling charges, or other destination charges. All costs incurred are the responsibility of the customer.

For customers with transportation capabilities or third-party freight contracts Spectrum can arrange for shipments to be picked up at Spectrum’s facilities or delivered to a pre-arranged port or destination within the United States.

2.3 F.O.B. Shipping Point
Items are shipped Freight on Board (F.O.B.) shipping point, from our facilities in Chippewa Falls, WI 54729. Under F.O.B. shipping point title of freight transfers to the customer once it leaves Spectrum’s facilities.

2.4 Special Delivery Requirements and Fees
The customer shall be responsible for all special delivery costs resulting from the shipment of their order. These costs will be invoiced at the time of service and include, but are not limited to: lift-gate service, inside delivery, street or door deliveries, extra manpower, fork-lift rental or use, redelivery or redirection of shipment, refusal of shipment, and terminal storage fees associated with delaying a delivery.

2.5 Customer Receiving Responsibilities
It is the responsibility of each customer to carefully inspect all shipments before receiving and signing for them in good condition. Any quantity variances from the official packing slip or potential damage to the packaging or products must be clearly noted on the freight bill of lading and/or delivery receipt. No customer should sign the freight bill until all items are accounted for and in good condition.

If there are questions regarding how to properly receive the shipment, note damage, or note shortages please contact Spectrum’s Customer Service Help Line at 1-800-235-1262 prior to accepting the delivery.

2.6 Shortages
When an order is inspected and the number of cartons is fewer than those listed on packing list and/or freight bill the customer must note it clearly on the freight bill of lading and/or the delivery receipt. If a freight bill is signed for as received in full the customer is responsible for any shortages. When this is the case we will honor the same pricing as on the original order.

2.7 Freight Damage
All products are inspected prior to packaging and leave our facilities in good condition. When an order is inspected and there is obvious freight damage the customer must note it clearly on the freight bill of lading and/or delivery receipt. If a freight bill is signed for as received in good condition the customer is responsible for any damages unless concealed damage is present. To protect yourself and your shipment do not sign the freight bill unless the damage is clearly noted. Disposition of the damaged items may be up to the delivery carrier so do not destroy the item or the items packaging materials unless directed to do so by the delivery carrier or Spectrum.

2.8 Concealed Freight Damage
When you sign for and accept a shipment it is the customers’ responsibility to open and inspect immediately. Occasionally products can be damaged in shipment even though the shipping cartons appear to be in good condition. Be sure to note any irregularities to the cartons on the freight bill. If there is concealed freight damage found after the delivery carrier has left, it must be reported within 15 days of the receipt of the shipment. After 15 days no claims may be filed and all replacements will be sent at the customers’ expense.

2.9 Freight Claims
If shortages, obvious freight damage, or concealed freight damage are present they must be reported on the freight bill. If concealed damage is found it must be reported to the delivery carrier within 15 days of receipt of the shipment. After 15 days no claims may be filed and all replacements will be sent at the customers’ expense. Be certain to retain the packaging and the product for a claim to be reviewed. It is the responsibility of the customer to contact Spectrum to file a claim. We will assist our customers in any way we can to help settle a freight claim.

Customers who utilize their own transportation or a 3rd Party need to work directly with those organizations to file a claim. Spectrum will assist if possible however in those cases the transportation contract and associated costs is the sole responsibility of the customer.

2.10 General
If the above instructions are not complied with Spectrum will not be able to assist you with your claim against the delivery carrier and it will be necessary to bill you for the replacements. Spectrum is unable to assume liability for any discrepancy not reported within 15 days of receipt of the shipment. Please contact our Customer Service Help Line at 1-800-235-1262 for assistance.

DESIGNED FOR INDOOR USE ONLY - Spectrum’s products have been designed and constructed for indoor use only. Moving or using outdoors, or on excessively rough surfaces, may cause damage to the products and may void the warranty. If an outdoor application is desired please contact us to discuss potential custom design solutions.

Spectrum is committed to provide complete customer satisfaction. Each of our products are manufactured from the best materials available and each product is stringently monitored throughout the production process through our P.A.C.E. program (Product Assurance to meet Customer Expectations).

Our Customer Service Help Line 1-800-235-1262 is ready to provide immediate attention to any questions, comments or concerns. We are available to answer your calls Monday through Friday from 7 am to 5 pm CST. In addition your product comments or concerns are welcome via e-mail at: spectrum@spectrumfurniture.com.

Items that have a varying warranty include, but are not limited to, the following:

• Adjustable Crank/Electric Desk Legs - 1 Year
• Flat Panel Desk Gas Cylinders - 1 Year
• Adjustable Height Chair Parts – including frames, gas cylinders, wood and plastic parts, and control handles - 7 Years
• Adjustable Height Chair Parts Casters - 2 Years
• Adjustable Height Chair Upholstery
  * In-Stock Upholstery - 2 Years
  * Graded-In Fabrics and C.O.M - No Warranty
• Height Adjustable Columns and Lifts - 1 Year
• General Use Casters - 1 Year
• Electrical - ECA - 6 Years
• Electrical - Power Strips - 1 Year
• Electrical Surge Suppressors - Lifetime
• Electrical - Retractable Power Cords - 1 Year
• Keyboard/Mouse Trays - 1 Year
• Flat Panel Monitor Arm - General Parts - 5 Years
• Flat Panel Monitor Arm - Gas Cylinders - 2 Years
• CRT Monitor Arm - 1 Year

The warranty, as stated above, is effective as of 03/18/2009.

4.2 Return Authorization
To obtain a pre-authorization for a return contact our Customer Service Help Line at 1-800-235-1262. Be prepared to provide the following information:

• Customer Account Number
• Order Number
• Shipment Date
• Product Number
• Reason For Return

If the request to return a product is approved you will be issued a “Return Authorization Number”. The customer must place this “Return Authorization Number” on the outside of all packages being returned. All returns must be in original packaging.

4.3 Return Freight
Return freight charges are the responsibility of the customer. All return freight must be shipped prepaid. No returns will be accepted if sent freight collect or cash-on-delivery.

4.4 Restocking Fees
The standard restocking fee is 20% of the product cost. Final restocking fees are determined by Spectrum performing a thorough inspection of the returned item(s). All items must be returned in saleable condition. If there is damage requiring repairs, parts that need to be replaced, or repackaging required the final restocking fees will be determined by the amount of labor and material required. If the product is returned in such a condition that it cannot be repaired and/or resold there will be no credit given for the return. However if it is returned in first quality condition and in its original packaging the standard restocking fee may be reduced. Restocking fees will be deducted from the return credit or billed separately.

4.5 Return of Modified and Custom Orders
All sales of modified or custom orders are considered final. No return of modified or custom orders will be considered unless items are deemed defective by Spectrum.

4.6 General
For questions or assistance with a potential return please contact Spectrum’s Customer Service Help Line at 1-800-235-1262

Additionally when delays in transportation, supplier failures, labor shortages, or any other cause beyond Spectrum Industries, Inc.’s reasonable control arise Spectrum shall not be held liable. When situations like the above mentioned arise Spectrum Industries Inc. reserves the right to extend the date of delivery for an appropriate amount of time or to cancel the customer purchase order. In the event that the above events occur Spectrum will attempt to work closely with the customer in an effort to build awareness and update dates of delivery.